As a bartender it is important to be able to recognize the signs of intoxication. It is your duty to never over serve your customers. So it is important to know when to cut off an intoxicated customer.
The Signs of Intoxication
- Remember, everyone is Different: Some people will become intoxicated quicker than others. Gender, weight, rate of consumption, and the strength of each drink play an important role in the rate of intoxication.
- Inhibitions Lowering: If you notice a person becoming more talkative and outgoing, then they are showing the first signs of intoxication. Pay close attention and make sure things don’t get out of control.
- Inappropriate Behavior: If a person’s behavior becomes inappropriate, cut them off.
- Physical Impairment: If you notice a customer beginning to show obvious signs of physical impairment, including glassy eyes, slurred speech, stumbling, swaying, shallow breathing, sweating, and more, be sure not to over serve.
Cutting off Service
There are several things to remember when cutting off service, including:
- Slow Service: Before cutting off a customer, try slowing service.
- Be Courteous: Remember to be courteous yet firm.
- Don’t Embarrass the Customer: Try your best to describe the situation to your customer without embarrassing them. Avoid terms like “you’re drunk” or “you’ve had too much.”
- Don’t be Judgmental: Don’t give the customer the impression that you know what’s best for him/her.
Dealing with Irate Customers
There will be instances when politely cutting off a customer becomes nearly impossible, but you still need to try your best to stay reserved. However, if the situation gets out of control, do not hesitate to contact the manager or even bouncer.
If you have any questions about Recognizing Inebriation or wish to register for an upcoming class, please contact the Maryland Bartending Academy by calling 410-787-0020 or visit MarylandBartending.com today!
Maryland Bartending Academy is not only Maryland’s oldest bartending school, but we also offer the most comprehensive curriculum around. We will have you ready for your new career in two weeks and then we will help you find bartender jobs around Maryland and DC! We have trained and placed thousands and thousands of bartenders into some of the busiest bars throughout not only Maryland and DC, but also the entire nation.